Refund policy

Return Policy

At Powerthreadshop, we want you to be completely satisfied with your wardrobe additions. If a garment does not fit or meet your expectations, we offer a straightforward return window to ensure a fair shopping experience.

1. Return Window

You have 90 days from the date of delivery to request a return for an item.

2. Return Conditions

To be eligible for a return and full refund, items must meet the following strict criteria:

  • The clothing must be unused, unwashed, and unworn.
  • Items must be free from stains, odors, makeup marks, or alterations.
  • Items must be in their original packaging with all original brand tags intact and attached.
  • A valid proof of purchase (such as your order confirmation email) is required to process the return.

Note: Items marked as Final Sale (if applicable) are not eligible for returns. Currently, there are no final sale items in our store.

3. How to Initiate a Return

  1. Contact our support team at support@powerthreadshop.shop within the 90-day window.
  2. Provide your order number and state the clear reason for the return.
  3. Once our team approves the request, we will provide you with the appropriate return shipping address. Please do not send your purchase back to the manufacturer or the address listed on the original shipping label without prior approval.

4. Return Shipping Costs

The customer is responsible for paying all return shipping costs. Shipping fees are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned package.

Refund Policy

This Refund Policy outlines how refunds are processed once a return has been initiated and received under our 90-day return framework.

1. Inspection and Approval

  • Once your return package is delivered to our facility, our quality control team will inspect the items to ensure they adhere to our return conditions (unused, unwashed, tags attached).
  • We will send you an email notification to inform you that we have received your returned item and will notify you of the approval or rejection of your refund based on the inspection.

2. Refund Timeline

  • If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (PayPal, Visa, Mastercard, Shop Pay, etc.).
  • The funds typically reflect in your account within 3 to 10 business days, depending entirely on your financial institution's processing times.

3. Order Cancellations

  • If you need to cancel an order, you must contact us within 1 to 2 hours of placing it.
  • Once an order has entered the processing or shipment phase with our fulfillment centers, it cannot be canceled. In such cases, you will need to follow the standard return process after the package is delivered.

4. Delayed or Missing Refunds

If you haven't received a refund yet, please check your bank account or contact your credit card company first, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at support@powerthreadshop.shop.